ReachMyIndia Privacy Policies

Material featured on the ReachMyIndia Website may be reproduced free of charge after obtaining proper permission by sending a request to the concerned authority. However, the material must be reproduced accurately and must not be used in a derogatory, misleading, or inappropriate context.

Wherever the material is reproduced, published, or issued to others, the source must be prominently acknowledged.

Permission to reproduce such material does not extend to any content, images, documents, or other materials identified as being the copyright of a third party. Authorization to reproduce such third-party material must be obtained from the respective copyright holder or concerned department.

These terms and conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

Links to External Websites / Portals

At various places on the ReachMyIndia Website, you may find links to other websites, portals, web applications, and mobile applications. These links are provided for the convenience of users.

ReachMyIndia is not responsible for the content, availability, accuracy, or security of external websites or linked destinations and does not necessarily endorse the views, products, services, or information expressed or provided by them.

The mere presence or listing of an external link on the ReachMyIndia Website should not be construed as an endorsement of any kind.

ReachMyIndia does not guarantee that such external links will remain operational or available at all times and has no control over the availability or content of linked websites.

Links to ReachMyIndia Website / Portal / Web Application by Other Websites

We do not object to other websites linking directly to publicly available information hosted on the ReachMyIndia Website, and prior permission is generally not required for such linking.

However, we request that you inform us about any links provided to the ReachMyIndia Website so that we can communicate any relevant changes or updates, where necessary.

The pages of the ReachMyIndia Website must not be loaded within frames on another website. The pages should open in a new browser window or the appropriate browsing context of the user.

ReachMyIndia does not automatically collect specific personal information, such as your name, telephone number, or email address, that directly identifies you, unless you voluntarily provide such information while using the Website or its services.

If you choose to provide personal information, such as your name, contact details, address, or other information, we use such information only for the purpose for which it has been provided, including responding to your requests, providing services, facilitating transactions, and improving service delivery.

Certain online services provided through the ReachMyIndia platform may require user registration, authentication, or submission of personal information. Information collected through such processes is used to facilitate service delivery, user interaction, authentication, communication, and related operational requirements.

ReachMyIndia does not sell personal information collected through the Website. Personal information may be shared with authorized departments, service providers, partners, or agencies only where required for providing requested services, fulfilling statutory or regulatory requirements, or as otherwise permitted by applicable law.

Reasonable measures are taken to protect information provided to ReachMyIndia against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

The Website may automatically collect certain technical information about your visit, including:

• Internet Protocol (IP) address
• Domain name
• Browser type and version
• Operating system
• Date and time of access
• Pages visited
• Referring website or source, where available
• Other technical information required for security and operational purposes

Such information may be used for website administration, security monitoring, troubleshooting, analytics, service improvement, and maintaining the availability and integrity of the Website.

We generally do not attempt to associate technical information with the identity of individual users unless required for security investigations, prevention of misuse, detection of unauthorized activities, or compliance with applicable laws and regulations.

• For security purposes and to ensure that ReachMyIndia services remain available to users, the Website may employ appropriate security technologies and software to monitor network traffic and detect unauthorized attempts to access, upload, modify, or otherwise damage information or systems.
• Security logs and technical information may be collected and analyzed for detecting security incidents, investigating unauthorized activities, preventing misuse, and maintaining the security and availability of the Website and its services.
• Except where required for authorized security, law-enforcement, regulatory, or legal purposes, reasonable measures are taken to protect user information and prevent unauthorized identification or tracking of individual users.
• Security and operational logs may be retained only for the period necessary for legitimate operational, security, legal, or regulatory requirements and may be securely deleted or archived thereafter.
• Unauthorized attempts to access, modify, upload, delete, disrupt, or otherwise interfere with information or systems associated with the ReachMyIndia Website are strictly prohibited and may be subject to action under applicable Indian laws and regulations.

Essential cookies are used to maintain login sessions, protect forms (anti-forgery), and keep the site secure. These are required for the platform to work.

Non-essential cookies, if used, are loaded only after you give consent through the cookie banner on the website. You may choose “Essential only” or “Accept”. You can change your choice later by clearing site data for this domain in your browser.

Under the Digital Personal Data Protection Act, 2023, personal data is collected only for specified, clear purposes related to delivering ReachMyIndia services, payments, support and legal compliance. Data is stored only for as long as needed for those purposes, or as required by applicable law and regulatory directions.

• Account and KYC data: retained while the account is active and for up to 7 years after closure, or longer if required by law.
• Transaction and payment records: retained for up to 8 years for audit, reconciliation and statutory requirements.
• Support and grievance records: retained for up to 3 years after the request is closed.
• Technical and login logs: retained for up to 1 year for security monitoring.

When retention is no longer required, personal data is deleted or anonymised in a secure manner.

As a Data Principal, you may exercise the following rights by writing to the Grievance Officer using the contact details below. We aim to respond within 72 hours of receiving a complete request, and to resolve grievances within the timelines prescribed under the DPDP Act and rules.

• Right to access a summary of your personal data and the processing activities concerning that data.
• Right to correction and erasure of personal data that is inaccurate, incomplete or no longer required for the stated purpose.
• Right to withdraw consent where processing is based on consent.
• Right to grievance redressal through the Grievance Officer named on this page.
• Right to nominate another individual to exercise your rights in the event of death or incapacity, where applicable.

If you are not satisfied with the response of the Grievance Officer, you may escalate the matter to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

ReachMyIndia is operated from India by CMS Computers India Pvt. Ltd. Personal data collected on this platform is processed and stored primarily in India.

Where a service requires involvement of a department system, payment gateway or technology vendor that processes data outside India, such transfer is limited to what is necessary for that service, and is carried out with contractual and technical safeguards consistent with the Digital Personal Data Protection Act, 2023. We do not sell personal data to overseas parties.